I Don't Just Improve Your Customer Experience. I Transform How Your Business Operates.

“On behalf of our CEO, Dr. Karl Toriola and the entire MTN Nigeria Leadership Team, I would like to express our heartfelt appreciation for your outstanding contribution to The Leadership Gathering (TLG) 2026. Your session on "Customer Experience Transformation: From Service to Obsession" was one of the most transformative moments of the conference. Your ability to demystify the journey from transactional service delivery to true customer obsession provided our leaders with clarity, challenge, and a renewed sense of urgency around embedding CX at the core of how MTN operates. Despite joining virtually, your delivery was compelling, deeply engaging, and incredibly insightful. You offered a practical roadmap for leaders to re‑imagine experience design, close organisational gaps, and build systems that consistently deliver delight at scale. Many of our leaders described your session as "eye‑opening," "practical," and "a mindset reset" - feedback that captures the depth of your impact. Thank you for tailoring your session so thoughtfully to our context and for equipping our leadership community with the frameworks and inspiration needed to elevate customer centricity across MTN Nigeria. As we continue to evolve and strengthen our CX DNA, your contribution has become an important reference point for our leadership journey. We are truly grateful for your partnership and look forward to future opportunities for collaboration.”

“Tabitha is an absolute rock-star in the customer insights and experience arena. Her impact at Citrix spanned almost seven strong years where she drove customer advisory boards, persona development, and whole-company enablement. She is a pleasure to work with, super smart, and 100% dedicated to business results.”

“Tabitha Dunn is everything you could ask for in an executive leader. She is deeply experienced - a preeminent expert in her field who has built CX practices at five companies. She is a world-class storyteller, often requested as a keynote speaker. On her rise to the top, Tabitha hasn't shed one iota of her natural empathy and humanness. She listens thoughtfully, guides, coaches and draws the absolute best out of the talent she attracts.”

“Working under Tabitha's visionary leadership has been a highlight in my career and growth. Tabitha builds a very strong 'north star' of customer centricity that any organization can understand, embrace and execute on. She takes the time to bring executives, business leaders and her team alongside her strategy. She mentors her team and peers well and builds the trusted relationships needed to raise Experience Management to higher levels in an organization.”

“Working with Tabitha keeps you alive and alert to what's important. I have benefited immensely from her fresh perspectives on crafting strategy and big picture thinking, combined with a unique ability to craft the storytelling that brings business back to the human level. If you ever have the opportunity to hear Tabitha speak on the art and science of CX, grab your ticket quick!”

“I had the pleasure of working for Tabitha over 4.5 years. It's not often that you have a manager from whom you can learn so much. She is fantastic at building a compelling vision, galvanizing her team and the organization around it, and executing. She strives to get the best from her people while always sharing the spotlight. The time that we worked together will always be a bright point in my career.”